Our primary challenge was to create a reference architecture and narrative that would resonate with all stakeholders in context, regardless of their cross-functional roles and geographic locations.
We executed a deep-dive exploration of HGIS’s current situation and created an external reference case tailored to Heineken. Then we delivered a technical roadmap addressing future needs of the organisation’s digital ambition, including the engagement and delivery phases.
Amidst organisational changes, Full Force Digital created the right level of confidence within the relevant teams of Heineken IS to engage with success and deliver the reference architecture.
Understanding technology, changing consumer needs and company dynamics led to a plan that supported Global Heineken IS to meaningfully contribute to their ‘Commerce in a Digital World’ strategy.